From Stakeholder To Customer: Reimagining The Role And Design Of Procurement

This session will provide an overview of how a traditional internal procurement department has undertaken a transition into a truly customer-centric organisation and how this has, and continues, to support a geographically dispersed team through Covid-19. The session will touch on:

• The key triggers underpinning the transition to a non-traditional model
  
• Brand, identity, values and culture
  
• Redefining the service and engagement model
  
• Investing as a “start-up” – talent, systems, data and capability
  
• Leadership, engagement and the Covid dynamic
  
• Transition to growth-the path forward.
  

PRESENTER INFORMATION

Hosted by ASCI Queensland Chapter President, James Scotland, and Michael Page's Fergus Cox.

Guest Speaker

Andrew Brightmore, Executive Director, Compass Group Australia.  Andrew is a procurement professional with over 20 years of experience across a number of organisations and geographies. From his initial days with the Royal Air Force, Andrew has worked across private, public and consulting sector organisations across 23 countries and is now the Executive Director for Compass Group Australia and Foodbuy Australia. Compass Group is the worlds largest food service organisation operating across 45 countries and multiple sectors to deliver unique experiences to both clients and consumers. He has a strong passion for re-imagining the traditional role of procurement and in developing talent and capability to deliver true customer service. A proud father to 3 children, Andrew is celebrating his 10 year anniversary of being in Australia.

Compass Group is the world-leading food and support services company, operating in over 45 countries and employing around 600,000 people. In 2018, the company generated annual revenue of £22.96 billion (AUD$44.45 billion). In Australia, Compass Group employs more than 10,000 people at over 500 sites and operates across the core sectors of Business & Industry, Defence, Education, Facilities Management, Fine Dining, Hospitals & Aged Care, Offshore & Remote, Security Services and Venues & Events.